FAQ

Here you can find answers to some of the most frequently asked questions about our products and services. If you can't find the answer to your question here, please contact us

Free Delivery On Orders Over £333 Ex VAT

faq

Payments

We accept credit cards, debit cards, bank transfer and pay by phone.

You’ll automatically receive an invoice as soon as you have placed the order. In case you haven’t received an invoice, please contact us.

Unfortunately, we do not provide this service at this time.

Delivery & Returns

Unfortunately, we do not offer next day delivery. The vast majority of all our orders are dispatched within 2 to 3 working days subject to stock availability. However, in certain circumstances, it may take longer depending on the type of the product and quantity of the order.

The vast majority of all our orders are dispatched within 2 to 3 working days subject to stock availability. However, in certain circumstances, it may take longer depending on the type of the product and quantity of the order.

All orders over £333 Ex VAT is free of charge delivery to most of mainland UK subject to accessibility for trucks.

For orders less than £333 Ex VAT, there is an additional delivery charge between £25 and £100 plus VAT depending on order value and location.

You must ensure the delivery address is accessible and someone is available for unloading the goods. All our materials are delivered to the kerbside only.

Failed Delivery: If in case the receiver was absent, the delivery address was incorrect/incomplete or courier could not access the delivery location. An additional delivery charge will apply for redelivery.

We deliver nationwide! Mainland UK.

Unfortunately, we do not offer this service at this time.

You may cancel your order for any reason within a cooling-off period of 14 days which starts on the day of delivery. If the goods have been dispatched delivery cost will not be refunded and the returns procedure will apply. You are responsible for any costs incurred in returning the goods. Refund of delivery cost will only be where the item is faulty. Products returned undamaged and in the original condition will be refunded within 30 days of receipt of the returned product.

The vast majority of our orders are delivered by a large goods vehicle (LGV) or heavy goods vehicle (HGV).

All deliveries are subject to stock availability at the time of order.

Additional carriage charges may apply to all orders for deliveries in rural areas, Scotland and Wales.

 

Once your order has been placed, we will notify you by email in most cases within 24 hours.

 

We dispatch most of our orders within 2 to 3 working days subject to stock availability, but it may take up to 7 working days or longer depending on size, brand and quantity of the order.

 

All deliveries are shipped once all monies due have been received and cleared.

 

The delivery time frames are on weekdays between 7.30 am until 6 pm.

 

You must ensure the delivery address is accessible and someone is available for unloading the goods. All our materials are delivered to the kerbside only.

Failed Delivery: If in case the receiver was absent, the delivery address was incorrect/incomplete or courier could not access the delivery location. An additional delivery charge will apply for redelivery.

 

Products must be checked and signed for at the time of delivery.

 

Any damages must be reported to the driver at the time of delivery.

Yes, most of our products are available for collection. Please contact our sales team.

All orders over £290 Ex VAT is free of charge delivery to most of mainland UK subject to accessibility for trucks.

For orders less than £290 Ex VAT, there is an additional delivery charge between £25 and £45 plus VAT depending on order value and location.

Insulation

We have large number insulation such as insulation boards, insulation roll and insulation slab for wall, floor and roof.

Unfortunately, we do not offer this service at this time.

INSULATION MATERIAL EXPLAINED

faq
What is Insulation Roll?
What is Insulation Board?
What is Insulation Slab?